We're here to help you make a difference.
Whether you have questions about your sponsorship, need technical assistance, or want to learn more about our impact, our team is ready to support you.
Submit A Question
Send us a message and our Donor Support team will get back to you within 2 business days.
Call Us
Speak directly with a support specialist.
+1-800-776-6767
Email Direct
questions@FamilyFund.org
Mailing Address
FamilyFund International
2821 Emerywood Parkway
Richmond, VA 23294
For donations, please mail to PO Box 1911, Merrifield, VA 22116-1911
Support
Frequently Asked Questions
Get quick answers to the most common questions about registration, donations, and family sponsorship.
How do I register my account?
▾Visit our registration page and follow the step-by-step guide. You will receive a confirmation email within minutes.
How is my money spent?
▾Over 90% of every dollar goes directly to programs serving families — meals, education, and community support.
Can I write to my sponsored child?
▾Yes! Sponsors can send letters and photos through our secure online portal or by mail to our Richmond office.
A Promise With Confidence
For more than 90 years, donors have trusted Care Shield Food Bank to steward their generosity with transparency, accountability, and measurable results.
Charity
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Interaction
Member
Smart
Givers
Transparency in Action
We publish annual financial statements and impact reports so you can see exactly how your support reaches families in need.
Nourishing our communities through sustainable access to fresh food and empowering nutrition education since 1998.
Services
Find Food
Kitchen Support
Mobile Markets
Volunteer Portal
Get Involved
Every 1$ contributed provides up to 5 complete, nutritious meals for a neighbor.
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